• Items must be unworn, unwashed, and in their original condition, with all tags attached.
• We cannot accept returns that show signs of wear — e.g. makeup marks, deodorant stains, etc.
• Items clearly labelled as “Non-returnable” (or final sale) at checkout are not eligible for return or exchange.
• We don’t currently offer any returns/exchanges on international orders.
  

If you receive an item with a defect or the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos showing the problem.

• Email us at info@eclipsethelabel.in with your order number, phone number.
• Mention in the email - which items you’d like to return or exchange.
• We will review your request and share the return shipping label with you once approved.
• Pack the items securely and our shipping partner will pick them up from your location.
  

Eclipse will cover any return shipping cost.

• Refunds will be processed back to your original payment method.
• Please allow up to 14 days for the refund to appear once we’ve received and approved the return.
• For exchanges: once we receive the returned item, we’ll dispatch the replacement item per our current stock availability.

If you have any questions about returns, exchanges, or refunds — you can contact us at info@eclipsethelabel.in

A good return and exchange policy helps ensure clarity for both, the customer and Eclipse. By defining what can be returned or exchanged, under which conditions, how to initiate a return, and how refunds are processed, we aim to build trust and ensure a hassle-free shopping experience for all.